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EbonyMale.com has created this page to assist you in familiarizing yourself with our website and operational procedures should you encounter a problem and want a quick and easy solution. Below are links to Ebonymale.com's most frequently asked questions. Simply click on the links to the left Q1 through Q28. This system has been developed to quickly answer questions that are most commonly asked by our new members. If you do not find an answer to your problem in this forum, please feel free to  contact Member Services by email with your question at help@ebonymale.com. In most cases will we have a response to your inquiry within 24 hours.


 

Q1. I have forgotten my login/username and/or passcode. How can I have it re-issued?
Q2. I just signed up for service, and I am getting denied access to your system. What's wrong?
Q3. How will the EbonyMale.com's charges appear on my credit card or checking account statement?
Q4. Does EbonyMale.com provide recurring billing or bill me each month after my subscription has expired?
Q5. How do I access the EbonyMale.com Model Showcase to view the photo series?
Q6. How do I download images that appear on EbonyMale.com to my computer's hard drive or floppy disk?
Q7. I want to change my passcode. What should I do?
Q8. How often do you update your Model Showcase?
Q9. How do I cancel my membership?
Q10. What kind of customer service and support can I expect with an EbonyMale.com membership?
Q11. What does a membership to EbonyMale.com's Backroom/Model Showcase cost?
Q12. Why does EbonyMale.com charge money to view it's Model Showcase?
Q13. What are the benefits to an EbonyMale.com subscription?
Q14. How do I subscribe to the EbonyMale.com Model Showcase?
Q15. I am concerned about privacy. What measures are used by Adult Media Concepts, Inc. and EbonyMale.com to protect my personal information?
Q16. Can I purchase a subscription to EbonyMale.com using a check or money order?
Q17. Can I use a bank card/debit card to purchase a subscription to EbonyMale.com's Model Showcase?
Q18. How can I submit pictures to be posted on EbonyMale.com?
Q19. How do I chat using ThugLife Chat?
Q20. How do I create a private chat room when using ThugLife Chat?
Q21. Is there a way to block off annoying users while on ThugLife Chat?
Q22. I am using a Macintosh and cannot connect to ThugLife Chat. Why?
Q23. I am being annoyed/harassed by a user in the ThugLife Chat chat room. What can I do?
Q24. I use AOL, how can I use ThugLife Chat?
Q25. I am using Netscape and Microsoft Internet Explorer on Windows 95/98, Me, XP, Vista and still get the 'Sorry not Java enabled' message, is there some option I need to set?
Q26. I am a Microsoft msnTV user, when I attempt to access several galleries in the subscriber area, I get the hour glass and after several minutes I get no response from the system. Why?
Q27. I am an Erotic Dancer, Stripper, Escort. How do I list my services on EbonyMale.com's DAMBoyz area?
Q28. I am a HOT black man who wants to show off my 'azzets.' How do I get into the pornography business?

Q1. I have forgotten my login/username and/or passcode. How can I have it re-issued?
A1.

EbonyMale.com uses two third party billing companies to process membership orders. Epoch.com and ccBill LLC. If you have a question regarding your membership billing, please call the billing company that appears on your credit card or checking account statement or your telephone bill.

Epoch.com

By Telephone:

You can call Epoch.com Billing Support toll free at 1-800-893-8871. International callers should dial 1-310-664-9798. By supplying the representative with the last 8 digits of your credit card, we can retrieve your membership information for you quickly and easily. The average wait time to speak to a representative is less than 1 minute!

By Online:

You can now get this information instantly by clicking here, and referring to the links to the left of your computer screen.

ccBill.com

By Telephone:

You can call ccBill Consumer Support toll free at 1-888-596-9279. By supplying the representative with your credit card billing information, we can retrieve your membership information for you quickly and easily. The average wait time to speak to a representative is less than 1 minute!

By Online:

You can now get this information instantly by clicking here, and complete the convenient online forms for fast and easy access to your membership information.


Q2. I just signed up for service, and I am getting denied access to your system. What's wrong?
A2. 99% of these questions come from users that are entering their access codes incorrectly.  Usernames and passwords are case sensitive, so if you signed up using a combination of Upper and Lower case letters, you must always enter it that way.

Or, if you did NOT receive a confirmation E-mail from us, then your account was probably suspended pending fraudulent investigation. This is a result of you entering your E-mail incorrectly, or our confirmation E-mail being returned to us, which automatically suspends your username pending investigation. If this is the case, write us at help@ebonymale.com and tell us of the error so we can reactivate your account.

Remember, your username and password was originally sent to you in your initial welcome message and you chose it yourself!


Q3. How will the EbonyMale.com charges appear on my credit card or checking account statement or telephone bill?
A3. EbonyMale.com uses two third party billing companies to process membership orders. Epoch.com or ccBill.com will appear on your account statement.

Q4. Does EbonyMale.com provide recurring billing or bill me each month after my subscription has expired?
A4. Yes. The majority of our customers requested that they do not have to continually sign up each month, so we are now offering recurring memberships. So, if you sign up for our one month plan, your credit card will be billed $24.95 for the first month, and $19.95 each month until you notify us that you wish to cancel. You can cancel anytime after your first month and your card will not be billed again.

To cancel a memberhip, see question number 9.


Q5. How do I access the EbonyMale.com Model Showcase to view the photo series?
A5. To access the Model Showcase layouts, you must click on the model thumbnail to access that photo, you will then be asked to enter your username and password. Only members are authorized to access full size photos.

Q6. How do I download images that appear on EbonyMale.com to my computer's hard drive or floppy disk?
A6. EbonyMale.com photos are copyrighted material and to prevent unauthorized distribution, are not available for download to your computer or storage device.

Q7. I want to change my passcode. What should I do?
A7. You can call the billing company that maintains your membership to request your password be changed. If your are being billed by Epoch.com, please call 1-800-893-8871. If you are being billed by ccBill, please call 1-888-596-9279.

Q8. How often does EbonyMale.com update it's subscriber galleries?
A8. EbonyMale.com adds a new Model to our Model Showcase each month to give you the best value for your money.

Q9. How do I cancel my subscription?
A9.

EbonyMale.com uses two third party billing companies to process membership orders. Epoch.com and the ccBill LLC. If you would like to cancel your membership account, please call the billing company that appears on your credit card or checking account statement or your telephone bill.

Epoch.com

Cancel By Telephone:

You can call our customer service Billing Support toll free at 1-800-893-8871. International callers should call 1-310-664-9798. Billing support will be able to assist you right away, and you should have the last 8 digits of your credit card number handy. The average wait time to speak to a representative is less than 1 minute.

When you cancel from recurring billing, your membership will still be active until your membership term expires but you will not be charged again.

You may, of course, cancel at any time.

Cancel Online:

To cancel your membership from recurring billing, CLICK HERE, and go to the Membership Cancellation area.

You will need your credit card or checking account number -OR- your member ID number and your username. When you cancel from recurring billing, your membership will still be active until your membership term expires but you will not be charged again.

ccBill LLC

Cancel By Telephone:

You can call our customer service department toll free at 1-888-596-9279. A representative will be able to assist you right away, and you should have your credit card or checking account number number handy. The average wait time to speak to a representative is less than 1 minute.

When you cancel from recurring billing, your membership will still be active until your membership term expires but you will not be charged again.

You may, of course, cancel at any time.

Cancel Online:

To cancel your membership from recurring billing, CLICK HERE, and go to the Membership Cancellation area.

You will need your credit card or checking account number -OR- your member ID number and your username. When you cancel from recurring billing, your membership will still be active until your membership term expires but you will not be charged again.


Q10. What kind of customer service and support can I expect with an EbonyMale.com membership?
A10. We value the patronage of our subscribers. We want to give all our members the best service and support possible. We try to answer all email within 72 hours, normally within 24 hours, but please consider that we have a small staff and will not always be able to address problems as quickly as we would like. On average we answer approximately 150 to 175 messages per day. Be assured we strive to provide superior customer service. Your inquiry will be treated with that philosophy in mind.

Q11. What does a membership to EbonyMale.com's Backroom/Model Showcase cost?
A11. A membership to EbonyMale.com cost $24.95 for a one month recurring subscription, and is billed at $19.95 each month until you cancel. We also offer a non-recurring one month membership at $29.95. That makes EbonyMale.com one of the most affordable websites on the internet.

Q12. Why does EbonyMale.com charge money to view it's Model Showcase?
A12. EbonyMale.com charges for it's Model Showcase because it cost money to run and maintain the website. We spend $$$ for our internet connection and administrative cost like production staff who assist with photographing our models and answering telephones and email messages from our members and visitors.

Q13. What are the benefits of an EbonyMale.com subscription?
A13. You get a Model Showcase packed with photo layouts of your favorite porn stars and models updated every week. We feature photography of black and latino men, all in-shape, horse hung, and PHINE!

Q14. How do I subscribe to EbonyMale.com's subscriber galleries?
A14. You can join using your major credit card or debit card by going to our Instant Access page. All online transactions are processed by our third party internet transaction processing companies, Paycom.net and ccBill.com, which handle thousands internet transactions safely and securely everyday. The charge appears discreetly as "Paycom.net" or "ccBill" on your credit card or checking account statement or telephone bill. All transactions are processed by a secure server. Your login/username and passcode will be emailed to you instantly upon your transactions approval.

Q15. I am concerned about privacy. What measures are used by Adult Media Concepts, Inc. and EbonyMale.com to protect my personal information?
A15. No one will ever call you or send anything through the mail. Epoch.com and ccBill.com maintain your credit card information for billing purposes. We interact with countless subscribers daily through email and we keep all communications confidential. We never give your email address to outside companies.

Q16. Can I purchase a subscription to EbonyMale.com using a check or money order?
A16. EbonyMale.com has hundreds of members who have subscribed by credit card, debit card or online check with no problems. However some people prefer to join by paper check or money order. We even accept cash, but do not recommend sending cash money through the US Mail. If you prefer to subscribe by check or money order, make it payable to "Adult Media Concepts, Inc." and mail to:

Adult Media Concepts, Inc.
EbonyMale.com
P.O. Box 161656
Atlanta, GA 30321-1656

Please print and mail the "Membership by Mail" order form along with your check or money order.


Q17. Can I use a bank card/debit card to purchase a subscription to EbonyMale.com's subscriber galleries?
A17. You can use your debit card if it displays the Visa or MasterCard logo. Follow the same procedures you would if you were using a credit card by visiting http://www.ebonymale.com/backroom/join.html

Q18. How can I submit pictures to be posting in an EbonyMale.com gallery?
A18. You can attach images to email and send them to help@ebonymale.com, or you can reach us by snail/regular mail at:

Adult Media Concepts, Inc.
EbonyMale.com
P.O. Box 161656
Atlanta, GA 30321-1656

Please be advised that we pick up our mail at the post office once per week. It could be several days before we actually receive your mail. Unfortunately we cannot accept mail for models appearing in EbonyMale.com Model Showcase.


Q19. How do I chat using ThugLife Chat?
A19.

When you visit the ThugLife Chat webpage and your browser supports Java you will see the chat window. Click on the Chat Now! button, enter your user name (other fields are not required) and click OK. You are in the chat room. After you have entered a room from the Login Window or via direct login, you will see the main chat interface. This is where you will see chat messages going through the chat room. You will also use it to chat with other users in the room.

Main Interface

The components of the chat interface are described in the table below.

Chat Text Area - The text area where chat and system messages are displayed.

Text Input Area - Enter your chat message here. To enter a multi-line message, press Shift-Enter or Ctrl-Enter to go to the next line. To scroll through previous messages that you have keyed in, press Ctrl-Up or Ctrl-Down.

There are 4 function panels, you may not see all of them on the interface as it depends on how your administrator has customized the client.

  • Users
  • Rooms
  • Options

You can click on the arrow on the right-side of a panel's tab to float the function panel. Once a function panel is floated, you can dock it again by closing the window, i.e. clicking the Close Window icon on the window's title bar.

Banner - Rotating banner ads.

Toolbar, Userbar, Expression - See following table.

Send - Send the message in the chat input area. You can also send it by hitting Enter when typing in it.

Leave - Leave the current room. If you are only in one room, this is the same as logging out. This button may not appear if your administrator has disabled the multi-room feature.

Toolbar / Userbar / Expression Bar

You may not see some of the buttons (or even the whole button bar), depending on the client customization.

Toolbar

Connect / Logout - Connect to the chat server if the user has logged out. Logs out the user if the user is connected.

Float - Float the chat interface as a separate window from the browser. A depressed button indicates that the interface is currently floated. Please note that even when the chat interface is floated, you cannot close the applet's browser window. Doing so will cause the applet to shutdown and it will log you out of the chat system.

Help - Opens a browser window to display client's help documentation.

Userbar

Private - Initiate a private chat session with another user.

Info - Obtain another user's profile.

Ignore - Ignore a selected user so that all messages from that user are not displayed. A user ignored by you will have an ignored icon displayed beside his avatar.

Expression Bar

Bold - Insert bold tags or wrap selected text with tags.

Italicize - Insert italics tags wrap selected text with tags.

URL - Open insert URL dialog.

Emoticon - Open emoticon window.

Send Audio - List of audio messages that you can send.

Online Status - Set your status to "Online" or "Away".

Clear - Clear the chat text area.

Transcript - Open the Transcript window which contains all the messages received during this chat session. You can use the Transcript window to copy-and-paste the text in the chat session and save it to your computer's hard disk.

Function Panel 1: Users

The Users function panel displays the other users in the same room as the user. The userbar will only be enabled when another user, excluding yourself, is selected.

Function Panel 2: Rooms

The Rooms panel allows you to change to other rooms in the chat site. It also shows users in other chat rooms. You can also use it to create your own room. The room list will only show public rooms. Private rooms are not displayed.

To view the list of users in another room, simply select the room from the room list.

Go To Room - Try to go to another room. The room will be checked for any password-protection it may have and whether the user has access rights to the room. If your administrator has enabled the multi-room feature, you will go to the new room while still retaining your presence in your current room(s).

Refresh All - Get an update of the room listing.

Private Room… - Try to go to a private room. Since you cannot see the list of private rooms, you will have to know the name of the private room which you want to enter.

Create Create either a public room or a private one. You can protect your public rooms with a password. Private rooms do not need passwords since they are not visible to other users unless you explicitly inform them. The Create Room dialog is shown below.

Do note that rooms created by users may or may not be persistent (i.e. saved for future sessions). Your rooms will only be saved if you have logged in as a member and your Chat Administrator has enabled the saving of user-created rooms. Otherwise, your rooms will be deleted once you logout, even though you may not have deleted them prior to logging out. If you go to other rooms, your rooms will still remain.

Delete - Delete a room you have created. Do note that all users within the room will be purged, including yourself, if you are in the affected room.

Function Panel 3: Options

In the Options panel, you can change your preferred text properties. Types of messages can have different colors but font size is applied to all message types. Audio alerts can also be modified or set. If you have logged in as a member, these settings are stored to a database and will be retrieved the next time you login again.

You can also choose your set of audio alerts.

Text Properties - You can change your preferred text properties here. Types of messages can have different colors but font size is applied to all message types.

Reject Private Chat - Automatically reject all incoming requests for private chat sessions. Current private chat sessions can still continue.

Lock User Selection - Prevent the User List from returning to an unselected state. If this is enabled, you can keep on whispering to another user without having to repeatedly click on his name.

Disable Audio - Do not play received audio messages. However, you can still send them.

Smart Replace - Automatically detect and replace URLs and emoticons.

Hide avatars - Do not display avatar images with text messages in the chat area.


Q20. How do I create a private chat room when using ThugLife Chat?
A20. Once you have entered a chat room on the right side of the chat bar you will see the rooms bar. Click on the rooms bar. Enter the name of the room you would like to create in the white box that states “Your Rooms” Once you have done this click on create and your private room will be created. You have the option of entering a password. However, private rooms do not need passwords since they are not visible to other users unless you inform them of the name.

Q21. Is there a way to block off annoying users while on ThugLife Chat?
A21. Silence annoying chatters while on ThugLife Chat by ignoring a selected user so that all messages from that user are not displayed. A user ignored by you will have an ignored icon displayed beside his avatar. It's as if that annoying user just went away! Wish it worked in real rooms too, right?


Q22. I am using a Macintosh and cannot connect to ThugLife Chat. Why?
A22. There are known problems with Netscape and Internet Explorer's implementation of Java. We have a lot of Macintosh users who use ThugLife Chat with no problems. However for some Macintosh users it either does not work at all or works in a limited manner.

We recommend the following for Macintosh users:

-Mac OS X
-Microsoft Internet Explorer 6.x
-JIT compiler option disabled
-Microsoft Java VM

Please note Netscape 7.x is also known to work reliably for a large number of Macintosh users.

Q23. I am being annoyed/harassed by a user in the ThugLife Chat chat room. What can I do?
A23. You can ignore the message by clicking on the Ignore User button - see question 23 above for more information. You can contact the webmaster at help@ebonymale.com, and he can use his administration controls to expel/ban the user.

Q24. I use AOL, how can I use ThugLife Chat?
A24. Just connect to AOL, go to the World Wide Web, minimize the AOL window and launch a Java enabled browser. You can download Netscape 7.x from http://home.netscape.com or Microsoft Internet Explorer 6.x from http://www.microsoft.com/ie.

Q25. I am using Netscape 7.x and Microsoft Internet Explorer 6.x on Windows 95/98/Me/XP/Vista and still get the 'Sorry not Java enabled' message. Is there some option I need to set?
A25. Make sure that your browser's Java feature is enabled. For Netscape Navigator, enable Java by clicking "Options", "Network Preferences", "Language". Make sure the "Enable Java" checkbox is checked. For Microsoft Internet Explorer, enable Java by clicking "View", "Options", "Security". Check the "Enable Java programs" checkbox.

Q26. I am a Microsoft msnTV user, I am having problems with pages downloading very slow. Why?
A26. msnTV's browser does not conform to regular standards practiced by Netscape and Internet Explorer. Although recent upgrades make it more tolerable, some pages may still come in very slowly. This is also because msnTV units have only 56K modems, and spend extra time trying to "determine" how to display web pages on a television. Don't worry though, you can still view most of our content with msnTV, and there are hardcore msnTV folk that argue that you can't beat viewing our hot black men naked on a big screen TV in the middle of their living room.

Q27. I am an Erotic Dancer, Stripper, Escort. How do I list my services on Boyz4Hire.net's "The Grind?"
A27. Click here to complete the Boyz4Hire.net application. Please answer all questions on the application in detail and be sure to upload your best photos. Your posting will be available after our next system update and can be viewed by clicking visiting Boyz4Hire.net.

Q28. I am a HOT blatino man who wants to show off his "azzets". How do I get into the pornography business?
A28. You can start by taking if off for EbonyMale.com. Your erotic photos can be featured on our website to be potentially viewed by adult video producers and executives. Complete the model application and a representative will contact you to set up an appointment for a photo shoot.




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